The Customer Services Director has announced the new structure at a large presentation for all Customer Services staff. The scale and design of the change have surprised many of the staff. In the weeks immediately following the Customer Services Director’s initial presentation, there have been rumors of the Help Desk staff talking unhappily in small groups, with blame directed at "the management" for a recent period of poor performance of the department. Which approach is the MOST appropriate way for the Customer Services Director to create early involvement in the change?
Awareness of the new processes in the Customer Services department is good, but so far there has been little progress on implementation with the majority of staff. Which approach is LEAST likely to build momentum for the changes?
As time goes by, there is an increase in Customer Services staff asking questions about how their skills development will be supported under the new structure and how they will influence decisions about the projects they will be assigned to work on. Which is the MOST appropriate response from the Customer Service Director?
The project is now in the second week of Timebox C. This is the final Timebox of Project Increment 1 and is scheduled to take one month. The plan is to open Hoy Hall to the public at the end of this Increment. A Must Have requirement of Timebox C is the implementation of a hotel reservation system. At the Daily Stand -up, the Software Developer working on the reservation system reported that the framework for the system is now complete and ready for content. However, this work cannot progress further due to a disagreement over the content. The Marketing Director insists the system is to hold professional photos and video tours of the facilities and grounds. These require a lot of storage space and regular updates. The IT Operations Manager insists the system is to take less than 5GB of storage space on the company server and require minimal maintenance. The Team Leader has arranged a Facilitated Workshop to discuss the content and agree the way forward. Remember to limit your answers to the number of selections requested in each question. Which 2 individuals should the Facilitator invite to participate in the Workshop?
Most of the Customer Services staff are working with the new processes. However, there are a number of remaining staff who don’t want to be trained in the new technologies and wish to continue supporting the old business areas. Which is the MOST appropriate intervention from the Customer Service Director?
Using the Project Scenario and the additional information provided for this question in the Scenario Booklet, answer the following questions about Feasibility. Remember to limit your answers to the number of selections requested in each question. Which 2 statements describe the appropriate application of Agile Project Management when developing the Feasibility Assessment?
