During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured? Questions and Answers PDF 11/22 https://www.validexamdumps.com/6211.html
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?
Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will the screenpop launch as shown in the exhibit? Questions and Answers PDF 12/22 https://www.validexamdumps.com/6211.html
Which Avaya Aura® Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?
Questions and Answers PDF 13/22 https://www.validexamdumps.com/6211.html Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the d ouble page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click on the double page icon?
You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Contr ol Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?
