When a new service is being planned Service Level Management (SLM) needs to ensure that existing performance levels of other IT services will not be unduly impacted. From which process will Service Level Management (SLM) require input?
What is the objective of a Management System?
A Release policy needs to be documented and agreed. What must be included in the Release policy?
Which process has the objective to ensure that the available supply of processing power matches the business demands, both now and in the future?
An e-mail client software upgrade requires a security patch for the operating system and a memory upgrade. Which process or function is responsible for rolling out these Changes?
One of the responsibilities of Release Management is to ensure that the master copies of software are stored in a secure location. What is the name of this location?
