In the context of standards, what does the term "conformity" stand for?
What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?
What is the contribution of Availability Management to the Service Level Management process?
What are the key contents of an IT Service Management system?
What is mandatory to define in the incident management procedures?
What is known as a temporary solution that enables the user to continue working?
