A company has just expanded it's serviceable area in Europe to include coverage in Germany. As a result, many new users will need the OFSC interface screens to display in German. Which of the following statements is correct about OFSC's capabilities for addressing this new requirement? Questions and Answers PDF 7/53
What happens when you enable the assignment parameter "Limit work by points"?
Your customer is using SLAs for some Activity Types. The < sla_window_start> parameter is empty when sending those activities to OFSC via API. Which statement is true?
Questions and Answers PDF 8/53 The "Activity has not been started X minutes after ETA" display warning is set to 10 minutes. An activity's ETA is 9:00, the current time is 9:20 and the activity has not yet been started. Which warning will take place as a result of that configuration setting?
A company has technicians in a local Austin office, which has been configured as a bucket within OFSC. They want all their technicians to work in the AUSTIN_SOUTHWEST_WKZN work zone but would also like the technicians Sandra Bernstein and Larry Johnson to work in the AUSTIN_NORTHWEST_WKZN work zone as well. How should you set the work zones in the Resource Tree for that local Austin office?
Which two default attributes serve as stand -alone keys for work zones?
