A supervisor notices that some of the actions and status changes of technicians that work an 11 PM - 4 AM shift are being included in the next day's daily extract file. The supervisor must have those actions included in the previous day's daily extract. What must be configured to enable those actions to be included in the previous day's daily extract?
After reviewing the overall performance metrics of their workforce, a company identified that their technicians are frequently arriving at jobs late. They want to use reoptimization to reduce the amount of lateness and improve their technicians' on- time arrival. Which setting is required to do this?
Your customer offers a "triple play" service where an installation requires three work skills: "Cable”, "Internet", and "Phone". To accommodate this service, a work skill group has been set up called "Triple Play", and it includes each of those three skills with levels of 100. This work skill group is assigned to all technicians, and it is also associated with a "Triple Play" capacity category. One of the technicians named Billy Bishop also has the "Cable" work skill individually assigned with a level of 50. Which two statements are true effect this configuration has on activity assignments and capacity management?
Which option must you select when you are associating a preconfigured calendar to a resource that is made up of a combination of shifts and nonworking time?
Which two statements are true about registering Applications in OFSC?
Which two default attributes serve as stand -alone keys for work zones?
