A customer has requested an interview that will create an incident in Service Cloud along with a number of tasks (linked to the incident). From a data mapping perspective at the entity level, how can this be achieved with the minimum number of steps?
You are modeling policy material that states, “When the employee is late for work or intoxicated at work, the employee will be issued a formal warning and be required to provide a written explanation of their misconduct.” Which two attributes should you create as the two conditions?
You configured an interview to resume from a saved checkpoint, and are getting a SessionResumeError. What are the three reasons for this?
Your policy model has two entities: the applicant (Global) and the applicant’s income. What type of relationship does the text “the applicant’s primary income” describe?
You created an entity called “the person”. You have written the following rule: You test your rules in the Debugger with three entity instances of the person: - Jane is not homeless; Jane’s score is 3. - Bill is homeless; Bill’s score is 1. - Angela is not homeless; Angela’s score is 2. What is the total score of all the persons who are eligible?
You are working on a project where you need to develop a rule to calculate the currency attribute “the person’s total monthly school cost”. This attribute is calculated as follows: (1) Add “the annual cost of the tuition” and “the annual cost of lodging”. (2) Subtract “the total annual scholarship amount” from the attributes previously summed. (3) Divide the result by 12. How should you achieve this?
