An agent In Avaya Aura Contact Center steps away from the phone set without logging out or going into Not Ready- Upon return. It is discovered that the telephone has been logged out.What is the most likely explanation?
A supervisor with Avaya Aura Contact Center wants to setup a requirement for the Calls Waiting column on a Skillet Display to update in yellow when three or four calls are in queue, and red when five or more calls are in queue for the Customer Service Skillet.Which three areas of Contact Center Administration must be configured to accomplish this goal? (Choose three.)
A customer with Avaya Aura Contact Center has created a script application. The customer would like to convert this script application into a flow application.Which two statements regarding converting scripts are true? (Choose two.)
A supervisor In an Avaya Aura Contact Center SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:GIVE IVR WITH VXML TREATMENT voicexml PARAMETERSWhat are two Inputs after the PARAMETERS command? (Choose two.)
A customer with Avaya Aura Contact Center requires a real time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as they emerge.Which Real Time Display would accomplish this?
A customer with Avaya Contract Center in SIP environment would like to add voice processing commands to an application.Which block would be required?
