Callers hear a fast busy when they dial into Avaya Aura Messaging (AAM) to retrieve their voicemail messages. After troubleshooting you discover that someone has left trunks in busy-out state on AAM.How would you restore the trunks to in-service status?
A customer reports that their Avaya Aura Communication Manager (CM) enabled SIP telephones (AST) can only see the effect of their telephone being CallForwarded after they log off and log on again. Also stopping the call forward feature does not show until their endpoint is logged off and logged on again.What is the cause of the problem?
A customer called in stating they cannot place WebRTC calls. You discover that when the WebRTC snap-in sends an Invite to Avaya Aura® Media Server(AAMS), Avaya Breeze ™ is not sending the correct information in the Request URI to match a regular expression in Session Manager.Where do you configure the Media Server URI ([email protected]) that Avaya Breeze ™ will send to AAMS via Avaya Aura® Session Manager (SM)?
You are troubleshooting an IM and Presence problem, and discover all application processes are not running on the Avaya Breeze platform.How can the application processes be started?
Which statement about Network Routing Policies in Avaya Aura® Session Manager (SM) is true?
Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.1. Clearly stated the problem.2. Detailed the findings.3. Clarified the problem.When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?
