A supervisor with console permission can enter an agents login ID, and add or remove an agents skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.Which statement is true about the configuration of this feature?
With Expert Agent Selection (EAS), when is an agent’s internal login ID associated with a specific telephone?
Which properties of the call center must be configured so that hunt groups are treated as skills for the Automatic Call Distribution (ACD)?
Direct Agent calls are not getting counted correctly in Call Management System (CMS).What must be administered so that Direct Agent calls are measured properly?
Which three Vector Directory Number (VDN) parameters are associated with the active VDN? (Choose two.)
Which three items are needed to properly configure a hunt group in an Expert Agent Selection (EAS) enabled call center? (Choose three.)
