Refer to the exhibit.Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?
Refer to the exhibit.You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.What would cause calls to interflow to Denver?
Which two vector variable types are strictly global in scope? (Choose two.)
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended.Which command would you use to do this?
A call center where agents handles customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received.What feature would you suggest the call center offers a survey to the people who have called?
Which of the following is important when considering regular call center operations?
