A call center has two sets of server applications in the primary location, Seattle and in the secondary location, New York. In Seattle, a significant storm has shut down the offices and there is no electricity available.What happens with the call center?
You are having problems with Avaya Aura Call Center Elite Multichannel and you are considering a work around.In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?
Before you call Global Support Services (GSS), you must have a good understanding of the problem.Which three questions should you be able to answer before you call GSS? (Choose three.)
If your software is not working, what is the best practice to determine how to fix the concern?
A company using Avaya Aura Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configured queues correctly.As a part of a good Global Support Services (GSS) methodology, what should the company do next?
Which of the following is important when considering regular call center operations?
