A company using Avaya Aura® Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configured queues correctly.As a part of a good Global Support Services (GSS) methodology, what should the company do next?
If your software is not working, what is the best practice to determine how to fix the concern?
You are having problems with Avaya Aura® Call Center Elite and you are considering a work around.In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?
With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?
A customer has SLM in their contact center deployed, but would now like to add the Business Advocate feature to increase staffing automation, so that the supervisor can spend more time coaching their agents.Which statement is true?
What are three major benefits of SLM with EAS? (Choose three.)
