To route contacts based on certain criteria, which two criteria can be applied to the Email Rule group? (Choose two.)
While integrating Email Channel with an Avaya Oceana® solution, which two configuration items are required? (Choose two.)
While working on Email Channel Configurations in Avaya Oceana®, where can you enable the Agent Initiated Email feature for Agents?
For Omnichannel configuration in Avaya Control Manager (ACM), which IP address or FQDN and Default Port number are used?
Which statement about Messaging Service SMS channel in Avaya Oceana® is true?
Which snap-in provides a single interface through which client components can manage and retrieve customer Information from Context Store, MultimediaDatabase and CRM?
