When is the IVR leg established in a CCE Call Flow?
Which communication protocol is being used between PG/Router and Live Data to generate report information?
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)
In Finesse, how are different gadgets enabled for specific team members?
What are two channels or features supported by ECE? (Choose two.)
What is the suggested mechanism to offer coaching to agents by supervisors?
