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Exam contains 86 questions

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Question 37 🔥

Which Cisco Unified Border Element configuration is correct for a Cisco Unified Contact Center Enterprise with Cisco Unified Customer Voice Portal and CiscoUnified Border Element deployment?

Which database solution meets these requirements?

A. You must dedicate a voice gateway for VXML browser sessions.

Highly voted

B. You must configure Cisco Unified Border Element as media pass flow-around mode.

Highly voted

C. You must configure Cisco Unified Border Element as media pass flow-through mode.

Highly voted

D. You must use box-to-box Cisco Unified Border Element redundancy.

Highly voted

Discussion of the question

Question 38 🔥

Which three features does the SIP Proxy software provide when Cisco Unified Contact Center Enterprise, Cisco Unified Customer Voice Portal, and Cisco UnifiedSIP Proxy are used? (Choose three.)

Which database solution meets these requirements?

A. centralized dial plan

Highly voted

B. load balancer for HTTP and SIP

Highly voted

C. integration with Cisco ISR using SM-SRE

Highly voted

D. N+1 or N.N redundancy

Highly voted

E. box-to-box redundancy

Highly voted

F. demarcation point between networks

Highly voted

Discussion of the question

Question 39 🔥

Which three statements about the Cisco Unified Customer Voice Portal Post Call Survey are true? (Choose three.)

Which database solution meets these requirements?

A. For reporting purposes, the Post Call Survey call has the same CallGUID and call context as the original inbound call.

Highly voted

B. For reporting purposes, the Post Call Survey call has the ICM Router Key and call context from the original inbound call.

Highly voted

C. The call context for the Post Call Survey includes all contexts up to the point where the call is transferred to the agent. Context that the agent creates after the transfer is not included in the Post Call Survey context.

Highly voted

D. This feature lets you configure a call flow that, after the caller disconnects from the agent, optionally sends the call to a dialed number configured for a Post Call Survey.

Highly voted

E. If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the reporting server. Also, you can configure the Unified ICM script to toggle the use of Post Call Survey off and on.

Highly voted

F. If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the call server. Also, you can configure the Unified ICM script to

Highly voted

Discussion of the question

Question 40 🔥

Which two statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose two.)

Which database solution meets these requirements?

A. In Whisper Announcements, wave files must match Cisco Unified CVP encoding and format requirements (G.711, CCITT A-Law 8 kHz, 8 bit, mono).

Highly voted

B. The maximum play time for a Whisper Announcement is subject to a timeout (default 45 sec).

Highly voted

C. Two Whisper Announcements can play for each call.

Highly voted

D. In Whisper Announcements, wave (.wav) is the only supported file type.

Highly voted

E. While a Whisper Announcement is playing, the agent can put the call on hold.

Highly voted

Discussion of the question

Question 41 🔥

Which three statements about Courtesy Callback are true? (Choose three.)

Which database solution meets these requirements?

A. Courtesy Callback reduces the time callers have to wait in a queue.

Highly voted

B. Courtesy Callback enables Cisco Unified Communication Manager to offer callers (who meet your criteria) the option to receive a courtesy callback by the system instead of waiting in the queue.

Highly voted

C. The caller who has been queued by Cisco Unified Communication Manager can hang up and subsequently be called back when an agent is close to becoming available (preemptive callback).

Highly voted

D. Courtesy Callback does not change the time a customer must wait to be connected to an agent.

Highly voted

E. If the caller decides to be called back by the system, they leave their name and the time they want to be callback.

Highly voted

F. You can schedule a callback for a specific time.

Highly voted

G. Courtesy Callback is supported only with Cisco Voice Gateway.

Highly voted

H. Courtesy Callback is not allowed with Agent Request API.

Highly voted

Discussion of the question

Question 42 🔥

Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal?(Choose three.)

Which database solution meets these requirements?

A. transfer call routing from agent to agent

Highly voted

B. CTI data on Cisco Agent Desktop screen pop

Highly voted

C. Courtesy Callback

Highly voted

D. Cisco Mobile Agents

Highly voted

E. Cisco Extension Mobility for agents

Highly voted

F. call queuing

Highly voted

Discussion of the question

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Exam contains 86 questions

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