Which Cisco Unified Customer Voice Portal Call Studio scripts are allowed to be modified for the Courtesy Callback feature?
Which statement about using agent targeting rules in Cisco Unified Contact Center Enterprise is true?
Refer to the exhibit.Which includes three inbound call flows with their respective average handle times. The deployment includes Cisco Unified Contact Center Enterprise, CiscoUnified Customer Voice Portal, Cisco Unified Communication Manager, and Cisco Unified Border Element. The customer needs to record all agent conversations with callers. What is the minimum average handle time needed to determine how many recording ports are required?
Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)
Which two options are the maximum number of concurrent reports supported with the Packaged CCE Data Server Release 10.5? (Choose two.)
Cisco Unified Contact Center Enterprise uses Cisco Unified Customer Voice Portal in comprehensive mode. The customer estimates the peak inbound traffic to be 20 CPS, and that they have 10% transfer calls and 10% Courtesy Callback. They need to deploy SIP proxy. How many minimum SIP invites should be used to size the SIP proxy?
