Create Next App

Exam contains 113 questions

Page 2 of 19

Question 7 🔥

Why should a customer's success be documented?

Which database solution meets these requirements?

A. to establish KPIs that measure success

Highly voted

B. to document roles and responsibilities for project management

Highly voted

C. to provide awareness of the value achieved by the solution

Highly voted

D. to provide expansion opportunities for the sales team

Highly voted

Discussion of the question

Question 8 🔥

What is the main objective of customer success?

Which database solution meets these requirements?

A. customer's return on investment

Highly voted

B. known and unknown features of our product and solutions

Highly voted

C. customer's reduction of risk

Highly voted

D. outcomes customers are trying to achieve

Highly voted

Discussion of the question

Question 9 🔥

What is the value proposition of customer success for customers?

Which database solution meets these requirements?

A. incremental rewards

Highly voted

B. business vision support

Highly voted

C. technical assistance prioritization

Highly voted

D. external publicity

Highly voted

Discussion of the question

Question 10 🔥

Your customer's business outcome is to drive employee efficiencies. Which key metrics measure this outcome?

Which database solution meets these requirements?

A. increase in new subscribers or increase in end users

Highly voted

B. number of incidents reported or number of compliance issues

Highly voted

C. reduction in headcount or operational support costs

Highly voted

D. customer and employee feedback

Highly voted

E. number of activities completed or increase in direct time

Highly voted

Discussion of the question

Question 11 🔥

What is a financial implication of churn?

Which database solution meets these requirements?

A. loss of revenue

Highly voted

B. increased production

Highly voted

C. reduced product utilization

Highly voted

D. contract expansion

Highly voted

Discussion of the question

Question 12 🔥

Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

Which database solution meets these requirements?

A. Service organizations must evolve from a ג€break fixג€ business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption. The CSM advises and professional services team on the best services to position.

Highly voted

B. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.

Highly voted

C. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.

Highly voted

D. The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.

Highly voted

Discussion of the question

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cisco 820_605

Exam contains 113 questions

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