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Exam contains 113 questions

Page 4 of 19

Question 19 🔥

What is the customer success objective of a Quarterly Success Review?

Which database solution meets these requirements?

A. Evaluate renewal contract.

Highly voted

B. Introduce new products and services.

Highly voted

C. Align work effort to outcomes

Highly voted

D. Create a success plan

Highly voted

Discussion of the question

Question 20 🔥

Which task drives advocacy with customer stakeholders?

Which database solution meets these requirements?

A. creating a stakeholder map

Highly voted

B. creating a Customer Success Plan

Highly voted

C. creating technical documentation

Highly voted

D. creating a success story

Highly voted

Discussion of the question

Question 21 🔥

What is a Quarterly Success Review?

Which database solution meets these requirements?

A. gap analysis that focuses on the state of the customer's current architecture

Highly voted

B. new success plan that focuses on the upcoming goals for the customer

Highly voted

C. conversation that outlines the key initiatives that are agreed upon in the success plan

Highly voted

D. technical analysis that outlines the implementation plan and adoption barriers

Highly voted

Discussion of the question

Question 22 🔥

What is the best reason for documenting your customer's success?

Which database solution meets these requirements?

A. To provide awareness of the value achieved by the customer's purchased solution

Highly voted

B. To establish KPI's that measure the success of your company's business

Highly voted

C. To document roles and responsibilities for your project management

Highly voted

D. To provide expansion opportunities for your sales team

Highly voted

Discussion of the question

Question 23 🔥

What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

Which database solution meets these requirements?

A. capability gap

Highly voted

B. financial gap

Highly voted

C. consumption gap

Highly voted

D. organizational gap

Highly voted

Discussion of the question

Question 24 🔥

Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

Which database solution meets these requirements?

A. Service organizations must evolve from a ג€break fixג€ business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption. The CSM advises and professional services team on the best services to position.

Highly voted

B. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.

Highly voted

C. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.

Highly voted

D. The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.

Highly voted

Discussion of the question

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Exam contains 113 questions

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