A call center technician receives a call from a user asking how to update Windows. Which of the following describes what the technician should do?
A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. Which of the following is the BEST solution for a technician to implement?
A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?
A technician is investigating an employee's smartphone that has the following symptoms:✑ The device is hot, even when it is not in use.✑ Applications crash, especially when others are launched.✑ Certain applications, such as GPS, are in portrait mode when they should be in landscape mode.Which of the following can the technician do to MOST likely resolve these issues with minimal impact? (Choose two.)
A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?
A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?
