Which of the following are reasons why ITIL is successful?1. ITIL is vendor neutral2. It does not prescribe actions3. ITIL represents best practice
Which one of the following includes four stages called Plan, Do, Check and Act?
The consideration of value creation is a principle of which stage of the service lifecycle?
Which process is responsible for dealing with complaints, comments, and general enquiries from users?
Which of the following BEST describes partners' in the phrase people, processes, products and partners"?
Which process is responsible for managing relationships with vendors?
