Everything You Need to Pass: genesys CIC_101_01

As the IC administrator for your company, you have created templates for contact center agents, operators, and business users. You have assigned the client configuration templates in the appropriate places. The contact center supervisors belong to multiple roles and have multiple client configuration templates assigned to them based on those roles.How will the client configuration templates be assigned?

You are performing an IC server implementation. You would like all users to be able to answer calls, place calls on hold and disconnect calls.What object allows you to configure these settings in the most efficient manner?

You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible.What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?

You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.What is the correct response?

You are an IC administrator for a large international company based in Indianapolis, IN. Matt, a manager who lives and works in Minneapolis is having issues with his Interaction Client configuration. He says the company directory has disappeared.What is the best way to help Matt get his Interaction Client configured correctly?

What element CANNOT be calculated for intelligent distribution of interactions when using the ACD queue type for a workgroup?