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genesys CIC_101_01

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Exam contains 57 questions

Page 5 of 10
Question 25 🔥

DRAG DROP -Match the Interaction Attendant call flow type with the correct definition.

Question 26 🔥

DRAG DROP -Match the Interaction Attendant element with the best description.

Question 27 🔥

You are configuring an email schedule in Interaction Attendant. You want to send a reply when an email is received so that the sender knows that they should expect a response within 24 hours.What operation would you use to provide this functionality?

Which database solution meets these requirements?
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Question 28 🔥

You are configuring an email schedule in Interaction Attendant.How do you configure the system so that Interaction Attendant is monitoring the correct mailboxes?

Which database solution meets these requirements?
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Question 29 🔥

You have configured your default profile and default schedule to have the functionality that you wish callers to have when they dial in during regular business hours. Now you want to assign your business hours to the default schedule so that it will only be used from 8 AM to 8 PM.How would you assign the business hours to the default schedule?

Which database solution meets these requirements?
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Question 30 🔥

You have configured your default profile and default schedule to have the functionality that you wish callers to hear when they dial in during regular business hours. Now you want to assign your main number to the default profile.How would you assign the main number to the default profile?

Which database solution meets these requirements?
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