What are the ways that you can place a call through Genesys Cloud? (Choose two.)
Which architectural approach is used to develop a single application as a suite of small services?
Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?
You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?
To assign extensions to users, you must first ________
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
