Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?
Which view displays current metrics and information about the queues if you have a membership?
What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?
Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.
You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?
Which definition matches the performance view for Agents?
