Create Next App

Exam contains 35 questions

Page 6 of 6

Question 31 🔥

Your customizations in the interaction view remain in effect even if you leave and return to the view.

Which database solution meets these requirements?

A. True

Highly voted

B. False

Highly voted

Discussion of the question

Question 32 🔥

How many days does the report exist after you run it?

Which database solution meets these requirements?

A. 60

Highly voted

B. 70

Highly voted

C. 80

Highly voted

D. 90

Highly voted

Discussion of the question

Question 33 🔥

Which definition matches the performance view for Dashboard?

Which database solution meets these requirements?

A. It is used to monitor real-time contact center metrics.

Highly voted

B. It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

Highly voted

C. It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

Highly voted

D. It is used to view historical data only.

Highly voted

E. It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Highly voted

Discussion of the question

Question 34 🔥

Which definition matches the performance and activity views for Queues?

Which database solution meets these requirements?

A. Used to monitor real-time contact center metrics.

Highly voted

B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

Highly voted

C. Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.

Highly voted

D. Used to view historical data only.

Highly voted

E. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Highly voted

Discussion of the question

Question 35 🔥

Which of the following are available report file formats for export? (Choose three.)

Which database solution meets these requirements?

Discussion of the question

Ready to Pass Your Certification Test

genesys GCP_GC_REP

Exam contains 35 questions

Lorem ipsum dolor sit amet consectetur. Eget sed turpis aenean sit aenean. Integer at nam ullamcorper a.

Company

Product

Resources

Follow us