How do you guarantee the same day-off for a team while their start times on a work day may vary?
You are configuring an Event, in building a forecast for a particular period, which of the following should you select to ignore volume and AHT?
Refer to the image shown: if an agent, hired 9 days ago, would like to submit a vacation request for 10 days starting from tomorrow. The Agent's only time-off rule configuration is shown in the image, will the agent be able to successfully submit the time-off request in WFM?
What is the duration for an interaction volume Template?
Which of the following forecasts are staffing forecasts? (Choose two.)
Which are valid scenario elements you can use when creating a schedule scenario? (Choose four.)
