ITILFND questions • Exam prepare

Exam contains 546 questions

Page 10 of 91

Question 55 🔥

Which process will regularly anal0yse incident data to identify discernible trends?

Which database solution meets these requirements?

A. Service level management

B. Problem management

C. Change management

D. Event management

Discussion of the question

Question 56 🔥

Which is the correct definition of a customer facing service?

Which database solution meets these requirements?

A. One which directly supports the business processes of customers

B. A service that cannot be allowed to fail

C. One which is not covered by a service level agreement

D. A service not directly used by the business

Discussion of the question

Question 57 🔥

Which one of the following is the BEST definition of the term service management?

Which database solution meets these requirements?

A. A set of specialized organizational capabilities for providing value to customers in the form of services

B. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose

C. The management of functions within an organization to perform certain activities

D. Units of organizations with roles to perform certain activities

Discussion of the question

Question 58 🔥

Which of the following is NOT a valid objective of problem management?

Which database solution meets these requirements?

A. To prevent problems and their resultant Incidents

B. To manage problems throughout their lifecycle

C. To restore service to a user

D. To eliminate recurring incidents

Discussion of the question

Question 59 🔥

Which one of the following is an objective of service catalogue management?

Which database solution meets these requirements?

A. Negotiating and agreeing service level agreement

B. Negotiating and agreeing operational level agreements

C. Ensuring that the service catalogue is made available to those approved to access it

D. Only ensuring that adequate technical resources are available

Discussion of the question

Question 60 🔥

Which role is responsible for carrying out the activities of a process?

Which database solution meets these requirements?

A. Process owner

B. Change manager

C. Service manager

D. Process practitioner

Highly voted

Discussion of the question

Ready to Pass Your Certification Test

itil ITILFND

Exam contains 546 questions

Lorem ipsum dolor sit amet consectetur. Eget sed turpis aenean sit aenean. Integer at nam ullamcorper a.

Company

Product

Resources

Follow us