Where would you expect incident resolution targets to be documented?
Which of the following provide value to the business from service strategy?1. Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful2. Enabling the service provider to respond quickly and effectively to changes in the business environment3. Reduction in the duration and frequency of service outages
What are the categories of event described in the ITIL service operation book?
A process owner is responsible for which of the following?1. Defining the process strategy2. Assisting with process design3. Improving the process4. Performing all activities involved in a process
Which one of the following is concerned with policy and direction?
Which role is responsible for carrying out the activities of a process?
