The BEST processes to automate are those that are:
There are four types of metrics that can be used to measure the capability and performance of processes. Which of the four metrics is missing from the list below?(1) Progress(2) Effectiveness(3) Efficiency(4) ?
What guidance does ITIL give on the frequency of production of service reporting?
Which statement about change management is CORRECT?
Which of the following are benefits to the business of implementing service transition?1. Better reuse and sharing of assets across projects and resources2. Reduced cost to design new services3. Result in higher volume of successful changes
What is the definition of an Alert?
