What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?
Which of the following BEST describes the purpose of access management?
Which of the following are reasons why ITIL is successful?1. ITIL is vendor neutral2. It does not prescribe actions3. ITIL represents best practice
Which one of the following includes four stages called Plan, Do, Check and Act?
The consideration of value creation is a principle of which stage of the service lifecycle?
Which role is responsible for carrying out the activities of a process?
