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Exam contains 356 questions

Page 1 of 60

Question 1 🔥

Why should some service requests be fulfilled with no additional approvals?

Which database solution meets these requirements?

A. To ensure that spending is properly accounted for

Highly voted

B. To ensure that information security requirements are met

Highly voted

C. To streamline the fulfilment workflow

Highly voted

D. To set user expectations for fulfilment times

Highly voted

Discussion of the question

Question 2 🔥

What is a set of specialized organizational capabilities for enabling value for customers in the form of services?

Which database solution meets these requirements?

A. Service offering

Highly voted

B. Service provision

Highly voted

C. Service management

Highly voted

D. Service consumption

Highly voted

Discussion of the question

Question 3 🔥

Which gives a user access to a system?

Which database solution meets these requirements?

A. Service requirement

Highly voted

B. Service agreement

Highly voted

C. Service consumption

Highly voted

D. Service provision

Highly voted

Discussion of the question

Question 4 🔥

Which statement about managing incidents is CORRECT?

Which database solution meets these requirements?

A. Low impact incidents should be resolved efficiently, making logging unnecessary

Highly voted

B. The 'incident management' practice should use a single process regardless of the impact of the incident

Highly voted

C. Low impact incidents should be resolved efficiently so the resource required is reduced

Highly voted

D. Incidents with the lowest impact should be resolved first

Highly voted

Discussion of the question

Question 5 🔥

Which statement about the service value chain is CORRECT?

Which database solution meets these requirements?

A. The service value chain converts value into demand

Highly voted

B. Each value chain activity uses different combinations of practices to convert inputs into outputs

Highly voted

C. Each value chain activity identifies a requirement for resources from an external supplier

Highly voted

D. The service value chain uses value streams to describe a combination of consumers and providers

Highly voted

Discussion of the question

Question 6 🔥

How are target resolution times used in the 'incident management' practice?

Which database solution meets these requirements?

A. They are agreed, documented, and communicated to help set user expectations

Highly voted

B. They are established, reviewed, and reported to ensure that customers are happy with the service

Highly voted

C. They are initiated, approved, and managed to ensure that predictable responses are achieved

Highly voted

D. They are scheduled, assessed and authorized to reduce the risk of service failures

Highly voted

Discussion of the question

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Exam contains 356 questions

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