You configure a service schedule.You need to identify which processes can be automated as part of the service schedule.Which two processes should you identify? Each correct answer presents a complete solution.
You need to create a dashboard for the interactive service hub. The dashboard must display an overview of cases by product, priority, incident type, and resolution trend.Which type of dashboard should you create?
You have a Dynamics CRM organization that has Unified Service Desk implemented. In CRM, you use a custom entity named Projects for project management.Your customer service representatives will access the information in Projects from Unified Service Desk. The projects will be associated to specific accounts always. When a user selects a project from an account, the project will open in a different window.You need to identify which Unified Service Desk component you should use to display the project information in the Unified Service Desk interface.Which component should you identify?
Your company has a Dynamics CRM organization that has the following characteristics:✑ The organization has 1,000 active users.✑ The users access CRM by using the web client and mobile devices.✑ Managers are responsible for updating all of the account records.✑ All of the users are responsible for creating and updating case records.The company is evaluating whether to implement Unified Service Desk.You need to identify the characteristic of the company that will prevent the successful use of Unified Service Desk.What should you identify?
You need to build a single-stream interactive dashboard in the interactive service hub.You are planning the layout of the dashboard.What are two possible components that can you include on the dashboard? Each correct answer presents a complete solution.
While viewing open cases on an interactive dashboard in the integrated service hub, your manager informs you that there is a recall on a new product. The cases associated to the new product must not affect the customer support agreement and must be moved to a queue named Recall Queue for processing.You discover that a case regarding the recalled product is assigned to you.You need to manage the case based on guidelines provided by the manager.What are two possible actions that achieve the goal? Each correct answer presents a complete solution.
