You need to enable the Map view for the schedule board.What should you do first?
You create an entitlement for a customer. In the channels section of the entitlements page, you add email and assign 75 percent of the allocation to email.Which of the following statements is true?
Which two statements regarding standard service-level agreements (SLAs) are true?Each correct answer presents a complete solution.
Which two statements regarding case routing are true?Each correct answer presents a complete solution.
You assign a case to a user named User A.User A is not available to work on the case. The customer service manager moves the case to the queue for User B.Which of the following statements is true?
Which of the following capabilities is only available when using enhanced SLAs?
