HOTSPOT -You are a Dynamics 365 Customer Engagement administrator. You create workflows to automate business processes.You need to configure a workflow to meet the following requirements:✑ Be triggered when a condition is met.✑ Run immediately.✑ Perform an action when a condition is met.How should you configure the workflow? To answer, select the appropriate options in the answer area.NOTE: Each correct selection is worth one point.Hot Area:
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name:[email protected].After marriage, Elisabeth changes her legal name to Elisabeth Mueller.You need to update the sign in name for the user without losing any application history.Solution: Change Elisabeth's username in the user record from Dynamics 365.Does the solution meet the goal?
HOTSPOT -You set up a new instance of Dynamics 365 for Customer Service.Users report a variety of issues working with cases on mobile devices.You need to configure the mobile app to be able to view cases.NOTE: Each correct selection is worth one point.Hot Area:
DRAG DROP -You are a Dynamics 365 for Customer Service developer.A salesperson creates a chart.You need to ensure that the chart is available to all users on the team.Which actions should the salesperson perform? To answer, drag the appropriate actions to the correct users. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.NOTE: Each correct selection is worth one point.Select and Place:
You are a Dynamics 365 for Customer Service system administrator.Your organization does not permit the use of custom code for solutions.You need to create a view that can be viewed by all users in an organization.Where should you create the view?
You are a Dynamics 365 for Customer Service system administrator. You receive an email notification that you have reached 80 percent of your Dynamics 365 storage limit.You perform the following actions to free up space:✑ Delete known items that use large amount of storage.✑ Perform bulk deletes on suspended system jobs.✑ Delete audit logs older than six months old.✑ Delete email attachments older than two years old.The total storage used indicator shows that the storage amount has not changed after you perform the actions.You need to determine why the storage amount has not changed.What is the cause?
