Your organization plans to use Microsoft Power BI to access and analyze data in Dynamics 365 for Customer Service.You need to configure a Power BI connection to a Dynamics 365 organization named Contoso.Which service URL should you use?
HOTSPOT -You view the interactive dashboard in the Microsoft Dynamics 365 Customer Service Hub.Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.NOTE: Each correct selection is worth one point.Hot Area:
HOTSPOT -A company is evaluating Dynamics 365 Customer Service Insights.The company decides to use the sample data environment to expedite the evaluation process.You need to recommend a dashboard.Which dashboard should you recommend? To answer, select the appropriate options in the answer area.NOTE: Each correct selection is worth one point.Hot Area:
You are a Dynamics 365 Customer Service administrator.You are configuring a case dashboard.You need to filter the dashboard to show only escalated cases and cases that are marked as Request.Which filter should you use?
DRAG DROP -You need to build a personal dashboard that displays the following charts and views:Charts:✑ Number of cases by owner and priority✑ Products with most cases openedViews:✑ Display the number of cases opened in a seven-day period✑ Display the number of escalated casesWhich four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.Select and Place:
You are implementing Dynamics 365 Customer Service Insights.The product manager would like to see product sales trends by age group. The groupings are as follows:✑ Ages 18 and younger✑ Ages 19-25✑ Ages 26-40✑ Ages 41-55✑ Ages 56 and olderYou need to configure the system.What should you define?
