Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.You are configuring Dynamics 365 Field Service to create an option to see only a specific set of resources on the schedule board. As part of the system setup, all Resources have been assigned to a territory. You want to create the option to see only resources that are in Washington territory.Solution: You highlight the Washington Territory in the Map View of the Filter and Map View section.Does this meet the goal?
Your company is currently using a fixed duration for a job type while scheduling work orders. This causes cascading delays, resulting in lower utilization of the resources.To address this issue, you propose the use of predictive work duration (powered by AI) to help provide more realistic durations.You need to advise the management team on the factors dispatchers can use to predict the duration of any given booking or requirement.Which three factors can be used? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.
You are a dispatcher for Dynamics 365 Field Service. You schedule a resource to a work order using the schedule board.The resource appears available, but informs you they put in a Time Off Request for that period.Which two options are potential reasons why the resource appears available, but informs you they are not available? Each answer represents a complete solution.
DRAG DROP-You are a Dynamics 365 system functional consultant for a telecommunication firm.You must configure and enable Agreements to ensure that work orders are automatically generated for customers who have contracted for that service, and that invoices are being sent at the correct intervals to the customers.Which functions of the system support this requirement? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.NOTE: Each correct selection is worth one point.
You are a Microsoft Dynamics 365 Field Service dispatcher. A customer's work order has a particular characteristic and time requirement that is different from most other work orders.You need to be shown the most suitable resources, and manually book the one that matches the customer’s requirements.What should you do?
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.You are a Dynamics 365 for Field Service system administrator.You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.Solution: You implement the following configuration changes:1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.2) Assign an Hourly Markup percentage to each Resource Pay Type.3) Assign Resource Pay Types to the applicable Pay Type.4) Create the Holiday Schedule.Does this meet the goal?
