You are architecting a Dynamics 365 Customer Service instance for a company call center. The company has an SLA with a primary customer that requires monitoring by using KPIs.The SLA states the following:✑ Support must be provided 24 hours per day, seven days a week.✑ Issues must be resolved within four hours of case creation.You need to recommend tools that will assist the client with tracking these requirements.Which two tools should you recommend? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.
DRAG DROP -Your company is implementing Dynamics 365 Customer Service. You are part of the project team that meets weekly to review implementation progress and troubleshoot.During the weekly project management meeting, you receive the following updates from developers:✑ Versions of exported solution.zip files are being stored in source control.✑ Solution segmentation is not being practiced with first-party solution integrations.✑ Each independent solution is using a unique publisher.Solution versions are not being updated.You need to identify the common risk for each item.Which common risk is represented? To answer, drag the appropriate risks to the correct developer updates. Each risk may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.NOTE: Each correct selection is worth one point.Select and Place:
Note: This question is part of series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.You want to integrate Microsoft Teams with Dynamics 365 Customer Service.You install both apps, but Teams is not working when in Dynamics 365 Customer Service.You need to troubleshoot the situation.Solution: Change the options to Yes in the System settings of Dynamics 365 Customer Service.Does the solution meet the goal?
A company is using Dynamics 365 Sales with Microsoft Power Platform.The final solution must consist of the following:✑ Dynamics 365 for tablets app✑ Power BI dashboards and reports to display sales quotas and other metrics for internal users✑ A PFX-compliant canvas app for external contractors to view and updates project tasks from a Microsoft SharePoint list.You need to recommend a security solution that achieves the data encryption requirement.Which two solutions should you recommend? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.
HOTSPOT -A toy manufacturer is testing its processes in Dynamics 365 Sales and notices the following issues:✑ The drop-down list of toy colors is different for different entities. They should be static and always the same.✑ Too many decimal places are in the Quantity field. The field should have two decimal places instead of four.✑ The Order Date field includes Date and Time but should include only Date.You need to recommend how to fix the fields.What should you recommend? To answer, select the appropriate option in the answer area.NOTE: Each correct selection is worth one point.Hot Area:
You need to provide the IT specialists with design diagrams.What should you provide?
