A customer needs a cost-effective sales solution that can display current news about a lead or an account.You recommend Microsoft Relationship Sales.Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.
HOTSPOT -A plumbing repair company uses Dynamics 365 Customer Service.The company wants to better serve customers by offering quicker response times and improving processes based on customer feedback.You need to recommend solutions for the company.What should you recommend? To answer, select the appropriate options in the answer area.NOTE: Each correct selection is worth one point.Hot Area:
HOTSPOT -For each of the following statements, select Yes if the statement is true. Otherwise, select No.NOTE: Each correct selection is worth one point.Hot Area:
A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.You need to automate the survey process and streamline collection and analysis of responses.What are two possible ways to achieve this goal? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.
DRAG DROP -You need to create reports for a model-driven app.What should you implement? To answer, drag the appropriate tools to the correct report types. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.NOTE: Each correct selection is worth one point.Select and Place:
A company uses Dynamics 365 Customer Service.Some of the customer calls to the support number are for complex needs that require live follow up, while others are simple support questions.You need to recommend a self-service option that allows customers to request support and services.What should you recommend?
