How do you route an assignment so that any available member of the department can perform the task?
An airline has the following requirement:How do you configure the case life cycle to meet this requirement?
As part of a purchase order case, after someone completes a purchase, a confirmation email is sent.How do you design the case life cycle to send the email?
You configure a service level to adjust assignment urgency to 100 when the global interval lapses. How does the assignment urgency impact the deadline and passed deadline intervals?
A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars.Which routing approach do you use?
DRAG DROP -Select each use case on the left and drag it to the appropriate router on the right.Select and Place:
