In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available. During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interviewer who speaks the same language as the applicant.What is the best way to design routing so the correct interviewer is assigned the task?
Which two aspects of application delivery are improved by using Direct Capture of Objectives? (Choose two.)
A customer applies for a credit card. In order for the credit card to be approved, the credit card consultant must receive the results of a credit check.How do you configure the case types to reflect their relationship?
