Apartment tenants submit maintenance requests that specify their name, address, request type, and description of the request. Tenants may submit multiple maintenance requests for different request types. The company wants to identify duplicate maintenance requests from the same address.Which two configurations, when used together on the Search duplicate cases step, achieve this goal? (Choose two.)
You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.What is the process that you follow to create this visualization?
Which two collaboration tools allow teams to communicate faster and share information more efficiently while resolving cases? (Choose two.)
You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days.To meet this requirement, you need to set the ___________ in the service level to 5 days.
Which two options are process reports? (Choose two.)
A bookseller maintains a database of more than 10,000 book titles. You have been asked to configure a form that allows users to select a book by title.How do you configure the form?
