Consider the business use case:You create a service level agreement (SLA) to monitor response times. Which solution allows adjusting the response times on demand?
You are configuring an application to use Get Next Work. The requirement states that operators must always work on the next highest priority assignment from workbaskets.Which two configuration options do you use to implement this requirement? (Choose two.) in the operator ID records. option in the operator ID records. router for the assignments. router for the assignments.
Consider the following user story:How do you implement this user story?
An agent runs every 300 seconds. You have been asked to update the agent so that it runs every Friday at 12:00 A.M.How do you modify the agent schedule to meet this requirement?
Which of the following requirements can be implemented using Next Best Action?
Which component do you use to decide between two decision logic paths in a decision strategy?
