Which process is responsible for the availability, confidentiality and integrity of data?
Availability management is directly responsible for the availability of which of the following?
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?
Which of the following BEST describes the purpose of access management?
Which of the following are reasons why ITIL is successful?1. ITIL is vendor neutral2. It does not prescribe actions3. ITIL represents best practice
What should a service always deliver to customers?
