Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days.Which approach should a consultant implement?
Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:• Agents need to collaborate with other teams.• The product development team needs to be alerted on high-priority cases for specific products.Which solution will meet these requirements?
Which three are characteristics of Flow? (Choose three.)
Metrics show that Universal Containers has a high call abandonment rate.Which two strategies should a consultant recommend? (Choose two.)
Universal Containers is looking for ways to provide more proactive support and to promote its brand on the internet with minimal investment. A consultant recommends installing the Social Customer Service Start Pack.Which two features should the consultant recommend as part of the deployment? (Choose two.)
Universal Containers' IT policy prevents third-party software from being installed on employee computers. However, the VP of Service has asked that cases be automatically created from customer emails.What solution should a consultant recommend?
