To reduce the case time resolution and improve customer satisfaction, Universal Containers (UC) wants to allow specialized marketing consultants to have edit access to Case records of VIP customers. These cases should be visible only to the support rep who owns the case and the marketing consultants.Which recommendation should a Salesforce architect give to allow this scenario?
Universal Containers (UC) has created a custom Invoice object. Standard sales users at UC can see the records in search layout, but when they click to view the detail, only record name, created date, and last modified date are shown. When the system admin accesses it, he or she sees the full record detail with many more data fields.What is the likely cause of this issue?
Universal Containers provides 24×7 support for its customers worldwide using call centers in three different countries with each one covering an 8-hour shift in different time zones. Service reps in a call center have access to the same information but only during their local working hours.Which feature in Salesforce controls access for specific login hours?
Universal Containers (UC) has Affiliates who sell containers in countries where UC does not have a local office. UC has leveraged the Partner Community to manage the sales cycle. One of their affiliates has exponentially grown in the last years and restructured its internal sales team with the following structure:Sales VP --> Director of Sales --> Sales Manager --> Sales RepsUC would like to have the ability to open up access to the sales opportunities according to the above structure.What is the main problem a Salesforce Architect will face to provide a solution?
Sales reps at Universal Containers (UC) complain about the manual activities they need to perform in order to grant access to supporting internal users (legal, engineering, finance, and so forth) for customer records when they need help. In general, the sales reps involved in the deals will not change.How can a Salesforce architect help UC to improve sales reps productivity?
Mary is Joe’s manager in the role hierarchy. The OWD for a custom Invoice object is Public ReadOnly and Mary’s profile is not granted the Read permission for the Invoice object.What action can Mary take on Joe’s Invoice records?
