A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services scheduled for today, called in sick.How should the workload be assigned to other Technicians?
Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.Which configuration should a Consultant recommend for the Scheduling Policy?
Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly? (Choose two.)
Universal Containers wants to provide a view of emergency work that is only visible to dispatchers.What should the Consultant recommend to meet the requirement?
Universal Containers needs to verify that a repair job has been completed to the customer’s satisfaction before an invoice can be generated.Which two items should the Consultant consider? (Choose two.)
AW Computing uses a private record access model in the sales, support, and field service organizations.How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?
