Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders.What field type should be configured to capture this information?
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Service Appointments or Service Resources are hidden from partners.How would a Partner user update the Work Order record from a mobile Device?
Universal Containers wants to reduce their mean-time-to-service.Which three Field Service processes should a Consultant recommend to accomplish this goal? (Choose three.)
A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire.Which two upsell activities should the CSR consider? (Choose two.)
Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on the hour, every hour, between 9am-5am.How can this be achieved?
Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment.Who should a Consultant recommend adhering to this business process?
