Which of the following is a condition for matching rules?
What do blue circles in the timeline of a case form represent?
Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)
Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)
What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)
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