HOTSPOT -Match the business rule to its function in the Self-Service Portal.
The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.
Read the use case below to determine if the customer service relationship is B2B or B2C.Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary’s house.
If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance to be used as part of the release path to production? (Choose two.)
What criteria can be used to determine when a new inbound case should be opened?
Agents and managers cannot create knowledge articles from Community questions.
